IVR
How it works
Core functions of IVR include automated call routing,scheduling calls, multiple simultaneuous inbound andoutbound calls, customised retry attempts to mention afew.
Interactive Voice Response (IVR) technology enablesusers to interact with a computer system throughtelephone keypad inputs, automating call handling andenhancing customer service. The responses can be of aquantitative and qualitative nature
Key Benefits
Customised solutions for greater Impact and ReachReach geographically dispersed populations in a timelymanner via recipients basic phonesPromotes digital inclusion by reaching low literate orvisually impaired participants.
Our service are available 24/7 and in a language ofchoiceEfficiently manage large call volumes, scale serviceseasily and reduce operational costs.